Why cart quantity can change
The cart rechecks live stock before checkout and may adjust unavailable quantities.
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Resetting your password
Use the secure password reset flow when you cannot sign in.
Read guide →How to request a return
Start a return for an eligible delivered item from your account.
Read guide →What to do after a failed online payment
Retry payment safely without creating a duplicate order.
Read guide →How delivery fees are calculated
Understand the factors used to calculate your final delivery charge.
Read guide →How to track your order
Use your order number to see payment, fulfilment and delivery progress.
Read guide →Choosing product options and variants
Select the correct size, colour, storage or other product option before adding to cart.
Read guide →Damaged or incorrect item received
Protect your return eligibility when an item arrives damaged or wrong.
Read guide →All guidance
12 foundLatest help articles
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Products & shoppingWhy cart quantity can change
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♙The cart rechecks live stock before checkout and may adjust unavailable quantities.
Account & securityResetting your password
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↩Use the secure password reset flow when you cannot sign in.
Returns & refundsHow to request a return
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₦Start a return for an eligible delivered item from your account.
PaymentsWhat to do after a failed online payment
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🚚Retry payment safely without creating a duplicate order.
Delivery & pickupHow delivery fees are calculated
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▣Understand the factors used to calculate your final delivery charge.
Orders & trackingHow to track your order
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□Use your order number to see payment, fulfilment and delivery progress.
Products & shoppingChoosing product options and variants
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↩Select the correct size, colour, storage or other product option before adding to cart.
Returns & refundsDamaged or incorrect item received
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₦Protect your return eligibility when an item arrives damaged or wrong.
PaymentsSubmitting bank transfer proof
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▣Upload a clear transfer receipt and wait for verification.
Orders & trackingUnderstanding order statuses
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♙Learn what pending, processing, shipped, delivered and cancelled mean.
Account & securityUsing a passkey to sign in
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🚚Sign in with your device fingerprint, face recognition or PIN.
Delivery & pickupUsing store pickup
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Choose an available pickup point and know when your order is ready.
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