NEW MODEL SERVICES LTD
Help & guides

Returns & refunds

Our return window, eligibility and refund process.

If something is wrong with your order, tell us within 7 days of delivery and we will help.

  • Eligible physical items can be returned within 7 days of delivery, unused and in their original packaging.
  • Items that arrive damaged, faulty or not as described are covered.

Start a request from your account. Approved refunds go back to the original payment method.