Understanding order statuses
Learn what pending, processing, shipped, delivered and cancelled mean.
Updated August 31, 20261 views
Pending or awaiting payment means the order has been created but payment is not yet confirmed.
Processing means payment or order review is complete and fulfilment has started.
Shipped or out for delivery means the order has been handed to the delivery team.
Delivered means receipt has been recorded. Cancelled means the order will not be fulfilled.
Processing means payment or order review is complete and fulfilment has started.
Shipped or out for delivery means the order has been handed to the delivery team.
Delivered means receipt has been recorded. Cancelled means the order will not be fulfilled.