What to do after a failed online payment
Retry payment safely without creating a duplicate order.
Updated August 31, 20262 views
First check the order from your customer account. If payment is not confirmed, use the retry-payment option available on the order.
Do not place a second order unless the first order is confirmed as cancelled or expired.
When your bank was charged but the order remains unpaid, keep the transaction reference and contact support.
Do not place a second order unless the first order is confirmed as cancelled or expired.
When your bank was charged but the order remains unpaid, keep the transaction reference and contact support.