Commerce Platform Help Centre

Open the Track Order page and enter the order number shown on your receipt or confirmation email. No phone number is required.

Your order number appears on the order-success page, confirmation email, receipt and in your customer account under Orders.

Sign in and open the order from your account. Cancellation is available only while the order is still eligible. For urgent changes, contact support immediately.

Your estimated delivery window is shown during checkout and on the Track Order page. It can change when the courier records a new movement.

Fees depend on the delivery zone, order contents and delivery method. The final fee is calculated before you place the order.

Pickup is available when an active pickup point supports the products in your cart. Available locations are shown during checkout.

Open your order from your account and use the available retry-payment action. Do not create another order unless the first order is confirmed as cancelled.

Use the transfer instructions shown for your order, then upload a clear payment proof. Your order is confirmed only after the proof is reviewed and approved.

Card processing is handled by the configured payment provider. The store records transaction references and statuses, not your full card details.

Sign in, open Returns in your account and select the eligible delivered item. Add the reason and supporting details requested by the store.

Refund timing depends on inspection, approval and the original payment method. You can follow the return status from your account.

Keep the packaging, take clear photos and contact support as soon as possible. Do not use or alter the item before the review.

When email verification is enabled, the customer account is created only after the correct verification code is accepted.

A passkey lets you sign in with your device fingerprint, face recognition or PIN. Password sign-in remains available as a fallback.

Use Forgot Password on the sign-in page. A reset link is sent only when the email belongs to an existing account.

The cart rechecks live stock. When availability changes, the cart adjusts the quantity and shows a notification before checkout.

Open the product page and choose an available option before adding the item to your cart.

Warranty and condition information is shown on the product page when supplied by the store. Contact support before ordering when clarification is needed.